How is my order packed?
Print Partner are experts at shipping artwork so rest assured that your order will be professionally wrapped and packed for safe shipping.
Can I expedite my order?
If you need your order faster then our average turnaround
time then please call Print Partner’s Customer Service team at 647-725-3433 to
discuss your needs. They are usually able to accommodate special requests
however expedited orders do incur an additional charge, which will be quoted by
one of their representatives.
What company do you ship with?
Print Partner ships within North America using primarily
UPS, however from time to time they will use other couriers depending on order
sizes and where it is shipping. International shipments are accepted and
will be quoted on a case by case basis. Please contact Print Partner if
you require an international quote. Please note that they cannot deliver
to a PO box so please ensure that you provide us with your actual street number
address.
What is your average turnaround time?
Average turnaround time for printed products is between 5-7
business days and 7-10 business days for facemount to acrylic and framed prints
however, depending on order volume turnaround time might be a little quicker or
longer. If you require your order by a specific date please contact us to confirm. From
mid-November to Mid-January the production times may also increase due to the
holiday season. Please note shipping time is extra.
Product
Do you include hanging hardware with your canvases and
face mount to acrylic prints?
Yes, the hanging hardware included for canvases is a
high-grade braided wire fastened to D-rings, ready to hang. The face mount to
acrylic comes with a back frame installed for easy hanging. Simply
counter sink 1-3 screws with a large head into your wall making sure they are
level. The screw head should sit about ½” out of the wall, and the back frame
will then rest on the screw(s). The back frame is intended to hang flush to the
wall. If you have older walls or special finishes please take this into
consideration before installation. If you have any questions regarding the
hanging hardware provided, please do not hesitate to contact Print Partner’s
Customer Service department.
Are your canvases considered Giclée quality?
Yes. Canvases are digital prints produced on inkjet and
latex printers and use only archival quality inks and artist grade canvases.
How is the canvas stretched?
The canvas is a propriety blend of canvas that is stretched
over 1.5” or 0.75” kiln dried wooden stretcher bars. All canvases come
with hanging hardware and strainer supports on any canvas over 30" wide.
Do you offer frames for your canvases?
Yes, a float frame option is available. The float frame
comes in five different finishes: Black, Espresso, Black with Gold, Black with
Silver and white. Please select the "Frame" tab when ordering your print.
What is the largest size you can print?
The largest canvas size is 58”x100” for a single panel canvas. The limitation on face mount to acrylic is 48”x120” and paper print is 58” x120”. Can I hang my canvas in a bathroom? Yes, just make sure the canvas is not in direct contact with water.
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