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Frequently Asked Questions
Our Policies
Our Guarantee
Our guarantee is simple, if for any reason you are unhappy with the production
quality of the materials used we will replace or fix it at our cost. This
includes defects such as loose canvas, bubbles, scratches, fading or warping.
Our printer uses a 100% colour calibrated workflow however
due to the huge variety of monitors used to view images we cannot guarantee
that the colour and density you view on your monitor will exactly match the
final print.
Order Cancellation
Your order may be cancelled and a full refund issued as long as your order has
not gone into production. Our production times vary and can commence
anywhere from an hour after receiving your order to several days. If you
must cancel your order please contact ASAP by email or phone at 647-725-3433.
Shipping
We ship within Canada & the continental United States. shipments overseas and to
AK, HI, YK, NT, NWT will be quoted on a case by case basis. A tracking
number will be provided by email to give you the ability to track your order
throughout the shipping process. All items are carefully packaged to prevent
damage during transit. Average shipping/delivery time is between 2-5 days
(once your finished order leaves our facility).
Privacy Policy
Your privacy is important to us. The personal information you enter on the order
pages such as credit card, name, phone number, email and mailing address, are protected
by Authorize.net.
This site may request personally identifiable data from you (“personal
information”), which may include your email address, and other personal
information such as your address, telephone number, etc., and in the case of
online shopping, credit card number and expiration date.
LMB Photo Art and Print Partner Inc. endeavours to do their
best to protect the privacy of your personal information and will not use this
information except in connection with your use of this web site and for the
development of the website so that we can provide you with the highest quality
of services. We may use your email address to send you information concerning
the organization and this website, unless you advise us that you do not wish to
receive this information.
Copyright Policy
Images on the LMB Photo Art website are original and do not violate any law or infringe on the rights of any person, or that such reproduction is being done with the express consent of the copyright owners, Lin and Michael Breakey of LMB Photo Art. You agree to indemnify and save LMB Photo Art and PrintPartner Inc. harmless from any and all liability, claims, demands, loss and damage (including reasonable outside legal fees and costs) arising out of or connected with any claim or action which is inconsistent with the warranties and representations made by you herein.
Licensing
Images are available for licensing. Please contact LMB Photo Art for details.
Turnaround
Time & Shipping
How is my order packed?
Print Partner are experts at shipping artwork so rest assured that your order will be professionally wrapped and packed for safe shipping.
Can I expedite my order?
If you need your order faster then our average turnaround
time then please call Print Partner’s Customer Service team at 647-725-3433 to
discuss your needs. They are usually able to accommodate special requests
however expedited orders do incur an additional charge, which will be quoted by
one of their representatives.
What company do you ship with?
Print Partner ships within North America using primarily
UPS, however from time to time they will use other couriers depending on order
sizes and where it is shipping. International shipments are accepted and
will be quoted on a case by case basis. Please contact Print Partner if
you require an international quote. Please note that they cannot deliver
to a PO box so please ensure that you provide us with your actual street number
address.
What is your average turnaround time?
Average turnaround time for printed products is between 5-7
business days and 7-10 business days for facemount to acrylic and framed prints
however, depending on order volume turnaround time might be a little quicker or
longer. If you require your order by a specific date please contact us to confirm. From
mid-November to Mid-January the production times may also increase due to the
holiday season. Please note shipping time is extra.
Product
Do you include hanging hardware with your canvases and
face mount to acrylic prints?
Yes, the hanging hardware included for canvases is a
high-grade braided wire fastened to D-rings, ready to hang. The face mount to
acrylic comes with a back frame installed for easy hanging. Simply
counter sink 1-3 screws with a large head into your wall making sure they are
level. The screw head should sit about ½” out of the wall, and the back frame
will then rest on the screw(s). The back frame is intended to hang flush to the
wall. If you have older walls or special finishes please take this into
consideration before installation. If you have any questions regarding the
hanging hardware provided, please do not hesitate to contact Print Partner’s
Customer Service department.
Are your canvases considered Giclée quality?
Yes. Canvases are digital prints produced on inkjet and
latex printers and use only archival quality inks and artist grade canvases.
How is the canvas stretched?
The canvas is a propriety blend of canvas that is stretched
over 1.5” or 0.75” kiln dried wooden stretcher bars. All canvases come
with hanging hardware and strainer supports on any canvas over 30" wide.
Do you offer frames for your canvases?
Yes, a float frame option is available. The float frame
comes in five different finishes: Black, Espresso, Black with Gold, Black with
Silver and white. Please select the "Frame" tab when ordering your print.
What is the largest size you can print?
The largest canvas size is 58”x100” for a single panel canvas. The limitation on face mount to acrylic is 48”x120” and paper print is 58” x120”. Can I hang my canvas in a bathroom? Yes, just make sure the canvas is not in direct contact with water.
How can I keep up with your new work?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter
You can also follow us on our social media pages ( see links at the bottom ) as we are constantly posting about new work!
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